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Warranty

 

At Henglong RC Tanks, our pledge is to provide products of excellent quality. We guarantee that the item purchased from HenglongRCTanks.com is devoid of defects in materials and workmanship under standard usage, following the specified warranty period that initiates upon the day of shipment. Keep in mind that our assistance in repairing your RC tank will always be available regardless of Warranty expiration. It should be understood that the details and product description provided by us represent the properties and condition of the product. This warranty is exclusive to the initial buyer and cannot be transferred to subsequent purchasers.

 

Duration of Warranty:

The warranty period commences from the date of purchase and lasts for [X years/months]. Additionally, our Help and Assistance services remain at your disposal for the entire lifetime of the product. We are committed to ensuring your satisfaction throughout the product's lifespan.

 

Coverage:

This comprehensive warranty extends across our diverse range of products available at Henglong RC Tanks. During the warranty period, our Customer Support, equipped with a team of dedicated professionals, stands ready to assist you. We ensure the repair or replacement of defective parts, utilizing either new components or, at the discretion of Henglong RC Tanks, serviceable parts equivalent or superior in performance. It is essential to recognize that this warranty is applicable solely to products acquired directly from HenglongRCTanks.com. Note that components considered expendable are not included in the coverage. 

 

Warranty Limitations:

As you navigate the intricacies of warranties, it is crucial to acknowledge the conditions that may render the Henglong RC Tanks warranty void. These include unapproved use, mixing or association with other manufacturers' products, failure to adhere to the recommended guidelines of RC Tank operation, inability to provide necessary information for investigation of supposed defective product, unauthorized repair attempts, loss or damage from non-manufacturing defects, any damage caused by misuse, abuse, improper installation, neglect, failure to maintain, disasters such as fire, flood, lightning etc, and failure to take damage preventative measures when capable.

 

Consumer Responsibilities:

As a valued consumer, we kindly request you to promptly inspect the product for completeness, visible defects, and transport damage upon delivery. Any concerns should be communicated to us. It's important to note that even if this request is not fulfilled immediately, it does not affect your legal warranty claims. 

 

Faulty Goods Resolution:

In the unfortunate event of faulty goods, we reserve the right to offer assistance in the repair or replacement of the product. Your first action should be getting in contact with us to resolve the problem, as your contentment is our utmost priority, and we are fully equipped to address any concerns you may have .

If you received a damaged tank or have damaged your existing one, don't hesitate to contact us. We are most definitely capable of restoring and revitalizing the RC Tanks for you. We offer the most extensive selection of RC tank parts to help resolve any defects in material. If the defect persists, you have the option to ask for a price reduction or get a refund. The defect removal is applicable after a failed second attempt unless circumstances prove otherwise.

In cases of repair, additional costs arising from the transfer of the required replacement part to a location other than the place of fulfillment, not corresponding to the intended use of the item, shall be borne by the customer. If the customer proves that the defect is our fault, we will bear the cost.

 

Your Role in Warranty Integrity:

We deeply appreciate your understanding and co-operation in upholding the integrity of the Henglong RC Tanks warranty. Your strict adherence to these conditions ensures that we continue to deliver products of excellence and maintain the trust you place in us.